pfgregg

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So far pfgregg has created 293 blog entries.

Is Your AI-First Strategy Causing More Problems Than It’s Solving?

By |March 24th, 2024|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , , , , , , |

From technology giants like Google to major management consultants like McKinse [...]

What do customers want from contact centers

By |March 18th, 2024|Categories: Customer Experience, Technology|Tags: , , , , , , , , , |

Customer care leaders are facing their greatest challenge in decades. They must [...]

Top 10 trends to shape intelligent customer experience in 2024

By |March 12th, 2024|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , |

  In the realm of enhancing customer experience, a swift transformation is [...]

Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today

By |March 11th, 2024|Categories: Customer Experience, Technology|Tags: , , , , , , , , , |

  Historically, the focus of the customer service function has been on providin [...]