Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
Customers expect a frictionless experience across all touchpoints, and if a bran [...]
Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated]
If you really want to get ahead in the game, nail down a great customer service [...]
Trillions spent on digital transformation and customers don’t notice | ZDNet
Only 28 percent of digital investments focus on customer experience. Is that a b [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In [...]
The Kind of Authenticity Customers Will Pay More For
Executive Summary We seem to care about authenticity a lot these days. Bu [...]
What AI-Driven Decision Making Looks Like
Executive Summary To fully leverage the value contained in data, companie [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chai [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the [...]
Why Is Customer Service So Bad? Because It’s Profitable. – HBR
Executive Summary American consumers spend, on average, 13 hours per year [...]
What is the Cost of Poor Customer Service? | Provide Support
Dissatisfied customers are, unfortunately, an inevitable fact of business life. [...]