The ICMI Top 25 Thought Leaders of 2021
Once again, ICMI has compiled a list of the top thought leaders to follow on soc [...]
3 Ways to Rethink Next-Gen Customer Experiences
Digital options have been crucial for consumers to continue the activities of da [...]
6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In pa [...]
AI and Top CX Trends 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, an [...]
Linking the Employee and Customer Experience
Pundits and CEOs have long debated the relative merits of whether to focus prima [...]
What it Takes to Build Customer Loyalty Online
The shift from face-to-face interactions and relationships to digital interactio [...]
Lessons in Emotions: Why You Need an Emotive CX Strategy
It’s not just about focusing on CX, but rather about having an Emotive CX strate [...]
5 Experiences That Define Strong Customer Service
Customer expectations are actions and types of behavior that people anticipate w [...]
37 Powerful Customer Experience Statistics to Know in 2021
It wasn’t too long ago when every business claimed that the key to winning custo [...]
New Study Finds 3 Top Priorities For CX Leaders
Since the pandemic began, Net Promoter Scores have collapsed across all 20 indus [...]