Do You Really Know Why Employees Leave Your Company? – HBR
Executive Summary Hearing the words “I quit” is rarely pleasant, but mana [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In [...]
Five soft skills you need to be a better leader in 2020
By Bas Kohnke6 minute Read How do we determine what it means to be a leader? Wha [...]
Executive Presence: What Is It, Why You Need It And How To Get It
“Executive presence!” It’s a term that’s often shrouded in mystique, whispered a [...]
The Kind of Authenticity Customers Will Pay More For
Executive Summary We seem to care about authenticity a lot these days. Bu [...]
What AI-Driven Decision Making Looks Like
Executive Summary To fully leverage the value contained in data, companie [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chai [...]
6 Ways to Avoid Burnout—And Actually Enjoy Time Off
For many Americans, summer means grilling hamburgers, heading to the beach and c [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the [...]
Why Is Customer Service So Bad? Because It’s Profitable. – HBR
Executive Summary American consumers spend, on average, 13 hours per year [...]