VoC and AI: Revolutionizing Customer Insights
AI significantly amplifies the effectiveness of VoC strategies. The Gist Voice [...]
Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Techno [...]
Is Your AI-First Strategy Causing More Problems Than It’s Solving?
From technology giants like Google to major management consultants like McKinse [...]
What are CEOs thinking about AI in customer service?
SPONSORED CONTENT BY - IBM Generative AI is reshaping business an [...]
Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is [...]
What is customer service? Ultimate guide
The definition of customer service Customer service is the act of supporting an [...]
5 Emerging Customer Experience Trends Your Brand Should Know
The demand for an excellent customer experience is increasing as new technologi [...]
6 Customer Service Experience Trends to Watch in 2022
As customer expectations continue to evolve, customer service trends are adaptin [...]
The Verdict Is In: Customer Service Isn’t Human Enough
Since the pandemic first began, consumer demand for heightened levels of custome [...]
Chatbots vs. conversational AI: What’s the difference?
Today’s businesses are looking to provide customers with improved experiences wh [...]