What are CEOs thinking about AI in customer service?
SPONSORED CONTENT BY - IBM Generative AI is reshaping business an [...]
How to Incorporate Service Design for Digital Transformation
Working for an established organization, you’d like to introduce and successfull [...]
Finding the right balance between human and digital interactions
.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital [...]
Vision 2025: Hyperpersonalized care and ‘care of one’ | McKinsey
As the traditional call center has evolved into a contact center, compani [...]
The Role of AI in Customer Experience – Pointillist
by Will Thiel “By 2025, as many as 95 percent of all customer interactions will [...]
Gartner Top 10 Proven Technology Trends to Follow In 2020
Gartner Top 10 Proven Technology Trends to Follow In 2020 During the Gart [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chai [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including [...]
Turning Your Contact Center into an Insight Center | ICMI.com
This past week, I had the opportunity to moderate a fascinating discussion at th [...]