4 Reasons Why Managers Fail
The job of the manager has become unmanageable. Organizations are becoming  [...]
23+ Customer Experience (CX) Statistics For 2024
“The customer is always right” is a time-honored mantra in the customer service [...]
Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Techno [...]
What are CEOs thinking about AI in customer service?
SPONSORED CONTENT BY - IBM Generative AI is reshaping business an [...]
What do customers want from contact centers
Customer care leaders are facing their greatest challenge in decades. They must [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providin [...]
How to Succeed When You’re Not the Boss’s Favorite
Favoritism is a widespread and often unspoken reality in the workplace, stealth [...]
ICMI’s Top 25 Thought Leaders for 2023
Each year, we ask the contact center community to nominate their choices for th [...]
6 Exercises to Practice Mindfulness in Your Daily Routine
It can be challenging to stay focused on the present moment in our ever-changin [...]
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kin [...]