Added by PressForward
Customers are Demanding Better Mobile Experiences
Customers are Demanding Better In-App Support: Is Your Company Ready? By Eric V [...]
5 Emerging Customer Experience Trends Your Brand Should Know
The demand for an excellent customer experience is increasing as new technologi [...]
Customer service teams are a brand’s best ambassadors
Immediate response times, knowledgeable help, access across channels – customer [...]
The Secret Ingredients of a CX Led Company Culture
When I talk to organisations around the world about their customer experience st [...]
Designing Customer Journeys for the Post-Pandemic World
As vaccinated millions step tentatively back into an in-person economy poised fo [...]
Technology + Innovation: Building the superhuman agent | McKinsey
Researchers, academics, and innovative organizations have produced a seem [...]
The Loyalty Economy – Customer Value
Executive Summary Vanguard, the mutual fund company known for its low-cos [...]
A Successful Customer Experience Strategy Means Keeping it Consistent
A Successful Customer Experience Strategy Means Keeping it Consistent Sam travel [...]
5 Ways Contact Centers Can Help Break Down Walls & Silos in Organizations | ICMI.com
By Chris Hanna | Published: February 06, 2019 Within many organizations, [...]
The Key to Happy Customers? Happy Employees
Executive Summary In a recent analysis, analysts at Glassdoor asked: Can [...]