25 Call Center Technology Trends to Watch in 2021
Throughout 2020, many new trends arose and call center solutions continued to ev [...]
6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In pa [...]
AI and the Next Generation of Omnichannel Engagement
AI and the Next Generation of Omnichannel Engagement Technology has transformed [...]
Gartner Top 10 Proven Technology Trends to Follow In 2020
Gartner Top 10 Proven Technology Trends to Follow In 2020 During the Gart [...]
How to Humanize your Digital Customer Experience
The landscape of marketing has changed dramatically where the customer expects s [...]
Artificial Intelligence: Separating the Hype from Reality – Fortune
Like bees to honey, tech trends generate hype. Merely appending the word “dotcom [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chai [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including [...]