Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Techno [...]
Framework for CX Transformation: How to Operationalize CX at Scale
CX transformation is the transformation of an organization’s values, structures, [...]
AI and the Next Generation of Omnichannel Engagement
AI and the Next Generation of Omnichannel Engagement Technology has transformed [...]
Reality Check: Most Contact Centers Aren’t Really Omnichannel
Even outside of work, we are all familiar with contact centers; they are the pla [...]
Omni-channel ? Multi-channel ? Unified experience ? Just keywords or do they really mean something for a good Customer Experience
Let’s dig into the world of confused customer experience where everyone defines [...]