How to Create a Culture of Psychological Safety
Why do employees sometimes remain silent when they should speak up? Do they fear [...]
What to Do if You’re Surrounded by Yes-People
Story Highlights The stakes are high if no one is willing to tell you you're wro [...]
What is the Cost of Poor Customer Service? | Provide Support
Dissatisfied customers are, unfortunately, an inevitable fact of business life. [...]
Building A Customer-Obsessed Culture | Forbes
As recently as a decade ago, ‘business as usual’ meant that you developed a prod [...]
How to Keep Employees Connected to Customers | HBR
Executive Summary Responsibility for acquiring qualitative customer insig [...]
Are You Providing A Frictionless Customer Experience?
Today’s customers expect more than ever before. They don’t just want – they dem [...]
How the Right Mindset Can Help You Grow – Life Optimizer
Your mindset plays an important role in your life. Why? Because your mindset det [...]
8 Steps to Deliver a Leading-Edge Customer Experience | CustomerThink
8 Steps to Deliver a Leading-Edge Customer Experience The paradigm has evolved w [...]
How to Create Brand Loyalty Through Customer Experience | Inc.com
Keeping your customers is perhaps more important than finding new ones. That's b [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including [...]