Deep Learning: When Should You Use It?
This powerful technology needs to be treated with care. Deep learning, wh [...]
3 Costly Customer Service Mistakes and How to Avoid Them
Hire the right customer service agents, onboard them properly, and use data-driv [...]
Transparency: The New Leadership Super Power
Transparency: The New Leadership Super Power, It isn't easy, but transparency ca [...]
New report says employee loyalty is plummeting
The 2019 Employee Engagement Report polled 25,000 employees across 20 industrie [...]
This Is How You Earn Credibility as a Leader
Of all the traits that make a leader appreciated and "known," there is on [...]
16 Uncomfortable Questions Everyone Needs to Ask About Artificial Intelligence
Just nine giant tech companies in the U.S. and China are behind the vast [...]
Google’s AI Assistant Wants to Make Restaurant Reservations For You
Google Duplex, the artificially intelligent assistant that calls humans and mak [...]
6 Customer Service Skills Every Employee Needs
6 Customer Service Skills Every Employee Needs Margarita Hakobyan - March 1, 20 [...]
7 Reasons Why Your Call Center Stinks!
I bet you I know why your call center is struggling! In helping companies [...]