Your Customers Want to Self-Serve — It’s Good For Them And Good For You
Your customers have more choice over what products to buy, where to buy them, an [...]
Fitz Frames 3D prints glasses for kids
When you’re 3 years old and happen to need prescription glasses, your eyewear ca [...]
Using AI to Make Knowledge Workers More Effective
New AI capabilities that can recognize context, concepts, and meaning are openin [...]
Investing in Personalization Pays off in Customer Service
by Paul Selby Companies today are on the hunt for as much information about thei [...]
What Does 360 Degree Customer View Mean To Your Business?
What Does 360 Degree Customer View Mean To Your Business? The often cited [...]
The role of Artificial Intelligence in customer experience
“By 2020, 85% of customer interactions will be managed without a human” – Gartne [...]
Leverage AI To Remove Friction From The Customer Service Experience
Customer service could pose the biggest threat to companies in today’s consumer [...]
The AI Roles Some Companies Forget to Fill
Don’t just hire PhDs. AI is almost everywhere in the news today, and the [...]
How Chatbots enhance customer services
Communication is one of the most important aspects of human lives. These, [...]
How Automation Can Empower Your Customer Service Teams
Think automation will rob your business of the personal touch? Think again. Your [...]