Omni-channel ? Multi-channel ? Unified experience ? Just keywords or do they really mean something for a good Customer Experience
Let’s dig into the world of confused customer experience where everyone defines it(including me) us [...]
Using AI to Make Knowledge Workers More Effective
New AI capabilities that can recognize context, concepts, and meaning are opening up surprising new [...]
To Provide the Best Customer Experience, Be Proactive
The public sector’s problems engaging customers and providing positive customer experiences are wel [...]
3 Ways to Tailor Customer Engagement Strategy to Meet the Expectations of Gen Z
by Fara Haron While companies are still trying to establish relationships with millennials, a new d [...]
The role of Artificial Intelligence in customer experience
“By 2020, 85% of customer interactions will be managed without a human” – Gartner Today’s customers [...]
CX in 2019: Top customer experience trends to keep on your radar | Blog @beyondthearc.com
What will you do differently this year to increase customer satisfaction and attract new business? [...]
Leverage AI To Remove Friction From The Customer Service Experience
Customer service could pose the biggest threat to companies in today’s consumer-centric culture. Y [...]
There’s a Bot in the Future of CxM
Modern customer relationship management, if I may use this ancient term, is undergoing signi [...]
