U.S. Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return
Fast on the heels of its recently published global report, relationship marketing pi [...]
ICMI’s Top 25 Thought Leaders for 2023
Each year, we ask the contact center community to nominate their choices for the ICMI Top 25 Thoug [...]
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kindness or respect, l [...]
Shift customer service from a cost center to a growth engine
There’s an old saying when something you value changes and no longer brings you the joy the way it [...]
Customers are Demanding Better Mobile Experiences
Customers are Demanding Better In-App Support: Is Your Company Ready? By Eric Vermillion, CEO, Hel [...]
What Is Your Service Achilles Heel?
The Fall of Achilles, Photo by Heritage Art/Heritage Images via Getty Images) Heritage Images via [...]
What is customer service? Ultimate guide
The definition of customer service Customer service is the act of supporting and advocating for cu [...]
5 Emerging Customer Experience Trends Your Brand Should Know
The demand for an excellent customer experience is increasing as new technologies emerge. Nowadays [...]
Customer service teams are a brand’s best ambassadors
Immediate response times, knowledgeable help, access across channels – customer service expectatio [...]
6 Customer Service Experience Trends to Watch in 2022
As customer expectations continue to evolve, customer service trends are adapting at pace. Business [...]
The Verdict Is In: Customer Service Isn’t Human Enough
Since the pandemic first began, consumer demand for heightened levels of customer service has explo [...]
