The Power of Having One Persistent Customer Conversation
Today’s path to purchase is designed by the customer. As more touchpoints become available, making [...]
Framework for CX Transformation: How to Operationalize CX at Scale
CX transformation is the transformation of an organization’s values, structures, operations, techno [...]
3 Ways to Build High Performance Customer Moments
We all know Darwin’s Theory of Evolution; species must adapt to their environment in order to survi [...]
Self-Service Technology Becomes Top Priority For Contact Centers
In the current global environment, lacking well-performing self-service technology in call centers [...]
25 Call Center Technology Trends to Watch in 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh [...]
To Provide Excellent Customer Service Don’t Just Answer Questions, Add Value
Traditional customer service is historically understood to be a passive/reactive style of support. [...]
Rethinking customer service: No longer the weakest link
New research shows that high performing organizations are investing in service innovation to digita [...]
Biggest Pitfalls with Customer Service AI ..And How to Avoid Them
Imagine you’re stuck in traffic on the way to the airport. You call your airline to see about getti [...]
Finding the right balance between human and digital interactions
.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital Interactions are b [...]
16 Tips For Boosting Customer Satisfaction With Happier Employees
A great company culture trickles down through the entire organization, keeping employees happy and [...]
