How Digital Transformation is Driving Customer Experience
Post summary: What is digital transformation? Understanding the new, digital customer experience 3 [...]
Customer Experience Trends 2019
Companies are looking into starting 2019 with a ready-to-go customer experience strategy. If this i [...]
Are You Ready for Agile Customer Experience?
Are You Ready for Agile Customer Experience? In any given week, I work with multiple customer exper [...]
10 Unique Customer Experience Examples & Best Practices to Boost Your Brand
NOTE: Updated May 2019 to include 10 more customer experience examples! Great customer service goes [...]
Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
Customers expect a frictionless experience across all touchpoints, and if a brand cannot deliver su [...]
Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated]
If you really want to get ahead in the game, nail down a great customer service strategy. A well-ex [...]
Trillions spent on digital transformation and customers don’t notice | ZDNet
Only 28 percent of digital investments focus on customer experience. Is that a bad thing?Too many d [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In 2009, when Fisher-P [...]
The Kind of Authenticity Customers Will Pay More For
Executive Summary We seem to care about authenticity a lot these days. But how do people res [...]
What AI-Driven Decision Making Looks Like
Executive Summary To fully leverage the value contained in data, companies need to bring Art [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chain, multi-level mark [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the sole domain of big [...]
