AI

5 Emerging Customer Experience Trends Your Brand Should Know

By |August 23rd, 2022|Categories: Customer Experience, Technology|Tags: , , , , , , , , , |

The demand for an excellent customer experience is increasing as new technologi [...]

Chatbots vs. conversational AI: What’s the difference?

By |February 4th, 2022|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , |

Today’s businesses are looking to provide customers with improved experiences wh [...]

The 4 Pillars of Successful Digital Transformations

By |January 31st, 2022|Categories: Customer Experience, Technology|Tags: , , , , , , , , , |

Despite years of discussion, understanding what digital transformation means for [...]

Self-Service Technology Becomes Top Priority For Contact Centers

By |April 5th, 2021|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , |

In the current global environment, lacking well-performing self-service technolo [...]

Biggest Pitfalls with Customer Service AI ..And How to Avoid Them

By |March 23rd, 2021|Categories: Customer Experience, Technology|Tags: , , , , , , , , , |

Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]