How to Humanize your Digital Customer Experience
The landscape of marketing has changed dramatically where the customer expects s [...]
Artificial Intelligence: Separating the Hype from Reality – Fortune
Like bees to honey, tech trends generate hype. Merely appending the word “dotcom [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use [...]
How Digital Transformation is Driving Customer Experience
Post summary: What is digital transformation? Understanding the new, digital cus [...]
Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
Customers expect a frictionless experience across all touchpoints, and if a bran [...]
Trillions spent on digital transformation and customers don’t notice | ZDNet
Only 28 percent of digital investments focus on customer experience. Is that a b [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chai [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including [...]
Your Customers Want to Self-Serve — It’s Good For Them And Good For You
Your customers have more choice over what products to buy, where to buy them, an [...]