Using AI to Make Knowledge Workers More Effective
New AI capabilities that can recognize context, concepts, and meaning are openin [...]
The role of Artificial Intelligence in customer experience
“By 2020, 85% of customer interactions will be managed without a human” – Gartne [...]
Leverage AI To Remove Friction From The Customer Service Experience
Customer service could pose the biggest threat to companies in today’s consumer [...]
The AI Roles Some Companies Forget to Fill
Don’t just hire PhDs. AI is almost everywhere in the news today, and the [...]
There’s a Bot in the Future of CxM
Modern customer relationship management, if I may use this ancient term, [...]
How Chatbots enhance customer services
Communication is one of the most important aspects of human lives. These, [...]
How Automation Can Empower Your Customer Service Teams
Think automation will rob your business of the personal touch? Think again. Your [...]
Most of AI’s business uses will be in two areas
An examination of more than 400 AI use cases revealed the two areas where AI can [...]
Deep Learning: When Should You Use It?
This powerful technology needs to be treated with care. Deep learning, wh [...]
16 Uncomfortable Questions Everyone Needs to Ask About Artificial Intelligence
Just nine giant tech companies in the U.S. and China are behind the vast [...]