Added by PressForward
Announcing ICMI’s Top 25 Thought Leaders of 2022
We are all striving to be better. Whether it’s being better people, better leade [...]
Technology + Innovation: Building the superhuman agent | McKinsey
Researchers, academics, and innovative organizations have produced a seem [...]
ICMI’s Top 50 Thought Leaders to Follow on Twitter in 2020
For six years running, ICMI has compiled a list of the top 50 thought leaders to [...]
Reality Check: Most Contact Centers Aren’t Really Omnichannel
Even outside of work, we are all familiar with contact centers; they are the pla [...]