Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providin [...]
ICMI’s Top 25 Thought Leaders for 2023
Each year, we ask the contact center community to nominate their choices for th [...]
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kin [...]
Shift customer service from a cost center to a growth engine
There’s an old saying when something you value changes and no longer brings you [...]
Customers are Demanding Better Mobile Experiences
Customers are Demanding Better In-App Support: Is Your Company Ready? By Eric V [...]
What is customer service? Ultimate guide
The definition of customer service Customer service is the act of supporting an [...]
Customer service teams are a brand’s best ambassadors
Immediate response times, knowledgeable help, access across channels – customer [...]
CX + EX: The Formula for a Customer-Obsessed Culture – cmswire
Brands seeking to build a customer-obsessed culture need to focus on more than [...]
6 Customer Service Experience Trends to Watch in 2022
As customer expectations continue to evolve, customer service trends are adaptin [...]