Customer Loyalty

U.S. Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return
U.S. Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return

U.S. Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return

By Marigold|March 7th, 2024|Categories: Customer Experience|Tags: Business Wins, consumer demands, Customer Experience, Customer Loyalty, revenue|

Fast on the heels of its recently published global report, relati [...]

The Loyalty Economy – Customer Value
The Loyalty Economy – Customer Value

The Loyalty Economy – Customer Value

By Rob Markey - HBR|December 31st, 2019|Categories: Customer Experience, Leadership|Tags: csat, customer engagement, Customer Experience, Customer Loyalty, Customer Service, Customers, custserv, CX, Leadership, Success|

Executive Summary Vanguard, the mutual fund company known for its low-cos [...]