The Key to Happy Customers? Happy Employees
Executive Summary In a recent analysis, analysts at Glassdoor asked: Can [...]
3 Ways to Talk About CX So Others Will Want to Listen | CustomerThink
3 Ways to Talk About CX So Others Will Want to Listen When you send out m [...]
Artificial Intelligence: Separating the Hype from Reality – Fortune
Like bees to honey, tech trends generate hype. Merely appending the word “dotcom [...]
Bringing agile to customer support | McKinsey
Agile is one of the hottest management trends for companies across indust [...]
Become Obsessed with Re-Imagining Customer Experience
The idea of being “customer-centric” is percolating throughout businesses in eve [...]
Government customer experience: Getting serious | McKinsey
Customer experience (CX) is getting more important everywhere—including i [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use [...]
How Digital Transformation is Driving Customer Experience
Post summary: What is digital transformation? Understanding the new, digital cus [...]
Customer Experience Trends 2019
Companies are looking into starting 2019 with a ready-to-go customer experience [...]
Are You Ready for Agile Customer Experience?
Are You Ready for Agile Customer Experience? In any given week, I work with mult [...]