customer journey

Added by PressForward

How to Optimize the Customer Experience Journey for Success
How to Optimize the Customer Experience Journey for Success

How to Optimize the Customer Experience Journey for Success

By Medallia|April 8th, 2024|Categories: Customer Experience|Tags: AI, csat, customer engagement, Customer Experience, customer journey, Customer Service, custserv, CX|

Perfecting the customer experience requires a deep knowledge of the path your c [...]

Top Tips to Improve the Customer Journey – Raise the Bar
Top Tips to Improve the Customer Journey – Raise the Bar

Top Tips to Improve the Customer Journey – Raise the Bar

By Helen Billingham - Enghouse|December 5th, 2019|Categories: Customer Experience|Tags: csat, customer engagement, Customer Experience, customer journey, Customer Service, custserv, CX|

Raise the Bar: Top Tips to Improve the Customer Journey Published November 29, 2 [...]

Reality Check: Most Contact Centers Aren’t Really Omnichannel
Reality Check: Most Contact Centers Aren’t Really Omnichannel

Reality Check: Most Contact Centers Aren’t Really Omnichannel

By Joe Rabah - ICMI|November 15th, 2019|Categories: Customer Experience|Tags: call center, contact center, csat, Customer Experience, customer journey, Customer Service, custserv, CX, Digital, Digital customer experience, multichannel, omnichannel|

Even outside of work, we are all familiar with contact centers; they are the pla [...]