Bringing agile to customer support | McKinsey
Agile is one of the hottest management trends for companies across indust [...]
Become Obsessed with Re-Imagining Customer Experience
The idea of being “customer-centric” is percolating throughout businesses in eve [...]
Government customer experience: Getting serious | McKinsey
Customer experience (CX) is getting more important everywhere—including i [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use [...]
How Digital Transformation is Driving Customer Experience
Post summary: What is digital transformation? Understanding the new, digital cus [...]
Customer Experience Trends 2019
Companies are looking into starting 2019 with a ready-to-go customer experience [...]
Are You Ready for Agile Customer Experience?
Are You Ready for Agile Customer Experience? In any given week, I work with mult [...]
10 Unique Customer Experience Examples & Best Practices to Boost Your Brand
NOTE: Updated May 2019 to include 10 more customer experience examples! Great cu [...]
Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
Customers expect a frictionless experience across all touchpoints, and if a bran [...]
Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated]
If you really want to get ahead in the game, nail down a great customer service [...]