Trillions spent on digital transformation and customers don’t notice | ZDNet
Only 28 percent of digital investments focus on customer experience. Is that a b [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In [...]
The Kind of Authenticity Customers Will Pay More For
Executive Summary We seem to care about authenticity a lot these days. Bu [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chai [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the [...]
Building A Customer-Obsessed Culture | Forbes
As recently as a decade ago, ‘business as usual’ meant that you developed a prod [...]
How to Keep Employees Connected to Customers | HBR
Executive Summary Responsibility for acquiring qualitative customer insig [...]
Are You Providing A Frictionless Customer Experience?
Today’s customers expect more than ever before. They don’t just want – they dem [...]
8 Steps to Deliver a Leading-Edge Customer Experience | CustomerThink
8 Steps to Deliver a Leading-Edge Customer Experience The paradigm has evolved w [...]
How to Create Brand Loyalty Through Customer Experience | Inc.com
Keeping your customers is perhaps more important than finding new ones. That's b [...]