AI and the Next Generation of Omnichannel Engagement
AI and the Next Generation of Omnichannel Engagement Technology has transformed [...]
Reality Check: Most Contact Centers Aren’t Really Omnichannel
Even outside of work, we are all familiar with contact centers; they are the pla [...]
The difference between chat and messaging
The difference between chat and messaging It’s no longer surprising that [...]
How Digital Transformation is Driving Customer Experience
Post summary: What is digital transformation? Understanding the new, digital cus [...]
Trillions spent on digital transformation and customers don’t notice | ZDNet
Only 28 percent of digital investments focus on customer experience. Is that a b [...]