employee engagement

Technology + Innovation: Building the superhuman agent | McKinsey

By |July 14th, 2020|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , , , , , |

  Researchers, academics, and innovative organizations have produced a seem [...]

Vision 2025: Hyperpersonalized care and ‘care of one’ | McKinsey

By |July 14th, 2020|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , |

  As the traditional call center has evolved into a contact center, compani [...]

7 Ways You Can Help Keep Employee Passion Alive

By |February 24th, 2020|Categories: Leadership|Tags: , , , , , , , , , , , , , , , , |

Starting a new job often begins with a blissful honeymoon phase, in which someon [...]

A Toxic Culture Will Make Top Performers Quit. Here’s How to Turn a Toxic Workplace Around | Inc.com

By |January 27th, 2020|Categories: Leadership|Tags: , , , , , |

As a business leader, retaining your top talent should be one of your highest pr [...]