Why Good Leaders Fail
Leadership failure is a significant financial and reputational risk for organiza [...]
3 Signs to Immediately Recognize a Toxic Manager in Action
For nearly two decades, I've combed through research to discover the top mistake [...]
New Report: Half of Employees Plan to Leave Their Job This Year.
A global crisis at the scale of the Covid-19 pandemic has changed every aspect o [...]
To Provide Excellent Customer Service Don’t Just Answer Questions, Add Value
Traditional customer service is historically understood to be a passive/reactive [...]
Rethinking customer service: No longer the weakest link
New research shows that high performing organizations are investing in service i [...]
Happy Employees Create Happy Customers
"Studies confirm that employee happiness correlates with employee efficiency, cr [...]
16 Tips For Boosting Customer Satisfaction With Happier Employees
A great company culture trickles down through the entire organization, keeping e [...]
Burnout, stress and anxiety hit the world’s workers
The intensity of work since the start of the pandemic pushed Sarah “close to a b [...]
5 Tips for a Thriving Company Culture
Given the uncertainty businesses face in 2021 as the COVID-19 pandemic co [...]
3 Signs Your Boss is a Toxic Leader
Being an effective leader is not inherent in every person. Sure, some people are [...]