esat

Turn Your Team’s Frustration into Motivation

By |November 11th, 2020|Categories: Leadership|Tags: , , , , , , , , , , , , |

  Setbacks and adversity are inevitably accompanied by negative emotions. S [...]

Linking the Employee and Customer Experience

By |November 11th, 2020|Categories: Customer Experience, Leadership|Tags: , , , , , , , , , , , |

Pundits and CEOs have long debated the relative merits of whether to focus prima [...]

How to be more productive working from home: 9 Rules for the “New Normal”

By |November 2nd, 2020|Categories: Leadership|Tags: , , , , , , , , , , , , |

Science-backed, expert-approved tactics you can start using today. Being efficie [...]

How to stop being a perfectionist and become more productive

By |October 20th, 2020|Categories: Leadership|Tags: , , , , , , , , , , |

As a self-diagnosed “recovering perfectionist” I know the pain and struggle that [...]

How to rethink customer and employee experience

By |October 12th, 2020|Categories: Customer Experience, Leadership|Tags: , , , , , , , , , , |

COVID-19 has dramatically impacted how we interact in society — and in the enter [...]

Technology + Innovation: Building the superhuman agent | McKinsey

By |July 14th, 2020|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , , , , , |

  Researchers, academics, and innovative organizations have produced a seem [...]