3 Common Errors That Can Render Your Customer Journey Maps Ineffective 3 Common Errors That Can Render Your Customer Journey Maps Ineffective 3 Common Errors That Can Render Your Customer Journey Maps Ineffective By Leonie Brown - SAP/Forbes|September 23rd, 2019|Categories: Customer Experience|Tags: csat, customer engagement, Customer Experience, Customer Service, custserv, CX, journey map| Not all maps are created equal. Perhaps you’ve seen a map of the United States f [...]