Gartner Top 10 Proven Technology Trends to Follow In 2020
Gartner Top 10 Proven Technology Trends to Follow In 2020 During the Gart [...]
Top 80 Stats About A Future Customer Experience Shaped By Technology
Technology is the future of customer experience. The companies best prepared to [...]
3 Ways Artificial Intelligence Is Transforming Customer Experience
Artificial intelligence (AI) is here. The technology is already making an impact [...]
How to Humanize your Digital Customer Experience
The landscape of marketing has changed dramatically where the customer expects s [...]
Artificial Intelligence: Separating the Hype from Reality – Fortune
Like bees to honey, tech trends generate hype. Merely appending the word “dotcom [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use [...]
Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
Customers expect a frictionless experience across all touchpoints, and if a bran [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including [...]
The role of Artificial Intelligence in customer experience
“By 2020, 85% of customer interactions will be managed without a human” – Gartne [...]
Leverage AI To Remove Friction From The Customer Service Experience
Customer service could pose the biggest threat to companies in today’s consumer [...]