3 Ways to Build High Performance Customer Moments
We all know Darwin’s Theory of Evolution; species must adapt to their environmen [...]
Self-Service Technology Becomes Top Priority For Contact Centers
In the current global environment, lacking well-performing self-service technolo [...]
3 Signs to Immediately Recognize a Toxic Manager in Action
For nearly two decades, I've combed through research to discover the top mistake [...]
25 Call Center Technology Trends to Watch in 2021
Throughout 2020, many new trends arose and call center solutions continued to ev [...]
New Report: Half of Employees Plan to Leave Their Job This Year.
A global crisis at the scale of the Covid-19 pandemic has changed every aspect o [...]
How to Stay Creative When Every Day Feels Like Groundhog Day
You are a creative person. Even if you think your imagination stalled out in ele [...]
To Provide Excellent Customer Service Don’t Just Answer Questions, Add Value
Traditional customer service is historically understood to be a passive/reactive [...]
Rethinking customer service: No longer the weakest link
New research shows that high performing organizations are investing in service i [...]
Why ‘Good Enough’ Is the Enemy of Great Leaders
Regardless of industry or field, there's one thing that distinguishes great lead [...]
4 Habits To Help You Overcome Imposter Syndrome
Whether you are a senior executive, a startup founder, a corporate leader or ser [...]