Biggest Pitfalls with Customer Service AI ..And How to Avoid Them
Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]
Finding the right balance between human and digital interactions
.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital [...]
3 Ways to Rethink Next-Gen Customer Experiences
Digital options have been crucial for consumers to continue the activities of da [...]
6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In pa [...]
Vision 2025: Hyperpersonalized care and ‘care of one’ | McKinsey
As the traditional call center has evolved into a contact center, compani [...]
The Role of AI in Customer Experience – Pointillist
by Will Thiel “By 2025, as many as 95 percent of all customer interactions will [...]
Top 80 Stats About A Future Customer Experience Shaped By Technology
Technology is the future of customer experience. The companies best prepared to [...]
Artificial Intelligence: Separating the Hype from Reality – Fortune
Like bees to honey, tech trends generate hype. Merely appending the word “dotcom [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In [...]