Technology

Biggest Pitfalls with Customer Service AI ..And How to Avoid Them

By |March 23rd, 2021|Categories: Customer Experience, Technology|Tags: , , , , , , , , , |

Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]

Finding the right balance between human and digital interactions

By |March 19th, 2021|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , |

.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital [...]

Vision 2025: Hyperpersonalized care and ‘care of one’ | McKinsey

By |July 14th, 2020|Categories: Customer Experience, Technology|Tags: , , , , , , , , , , , |

  As the traditional call center has evolved into a contact center, compani [...]