The difference between chat and messaging
The difference between chat and messaging It’s no longer surprising that consumers want to m [...]
Top 80 Stats About A Future Customer Experience Shaped By Technology
Technology is the future of customer experience. The companies best prepared to succeed in the futu [...]
3 Ways Artificial Intelligence Is Transforming Customer Experience
Artificial intelligence (AI) is here. The technology is already making an impact across many indust [...]
How to Humanize your Digital Customer Experience
The landscape of marketing has changed dramatically where the customer expects seamless interaction [...]
Optimizing The Customer Experience With Artificial Intelligence
As data has become more readily available, and the platforms that companies use to store informatio [...]
How Digital Transformation is Driving Customer Experience
Post summary: What is digital transformation? Understanding the new, digital customer experience 3 [...]
Trillions spent on digital transformation and customers don’t notice | ZDNet
Only 28 percent of digital investments focus on customer experience. Is that a bad thing?Too many d [...]
When Innovation and Trust Are at Odds – HBR
When Innovation and Trust Are at Odds Illustration by Stuart Bradford In 2009, when Fisher-P [...]
What AI-Driven Decision Making Looks Like
Executive Summary To fully leverage the value contained in data, companies need to bring Art [...]
Why 85% of the Artificial Intelligence Projects Fail? | CustomerThink
Nowadays, artificial intelligence (AI) is in every business like HR, supply chain, multi-level mark [...]
Artificial Intelligence Is Changing the Way We Think About Customer Service
Artificial intelligence and conversational computing platforms are no longer the sole domain of big [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including for hiring, crimina [...]
