Turning Your Contact Center into an Insight Center | ICMI.com
This past week, I had the opportunity to moderate a fascinating discussion at the ICMI Expo in Ft. [...]
Your Customers Want to Self-Serve — It’s Good For Them And Good For You
Your customers have more choice over what products to buy, where to buy them, and how to buy them. [...]
Fitz Frames 3D prints glasses for kids
When you’re 3 years old and happen to need prescription glasses, your eyewear can seem like an over [...]
Using AI to Make Knowledge Workers More Effective
New AI capabilities that can recognize context, concepts, and meaning are opening up surprising new [...]
The role of Artificial Intelligence in customer experience
“By 2020, 85% of customer interactions will be managed without a human” – Gartner Today’s customers [...]
Leverage AI To Remove Friction From The Customer Service Experience
Customer service could pose the biggest threat to companies in today’s consumer-centric culture. Y [...]
The AI Roles Some Companies Forget to Fill
Don’t just hire PhDs. AI is almost everywhere in the news today, and the drive to create and [...]
How Chatbots enhance customer services
Communication is one of the most important aspects of human lives. These, which happen mostl [...]
How Automation Can Empower Your Customer Service Teams
Think automation will rob your business of the personal touch? Think again. Your customer service t [...]
Most of AI’s business uses will be in two areas
An examination of more than 400 AI use cases revealed the two areas where AI can have the greatest [...]
Deep Learning: When Should You Use It?
This powerful technology needs to be treated with care. Deep learning, which is a subset of [...]
