Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providin [...]
How to Succeed When You’re Not the Boss’s Favorite
Favoritism is a widespread and often unspoken reality in the workplace, stealth [...]
How Leaders Miscommunicate When Tensions Are High
“I know our industry is going through it. To reassure my teams that they’ll be [...]
U.S. Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return
Fast on the heels of its recently published global report, relati [...]
ICMI’s Top 25 Thought Leaders for 2023
Each year, we ask the contact center community to nominate their choices for th [...]
6 Exercises to Practice Mindfulness in Your Daily Routine
It can be challenging to stay focused on the present moment in our ever-changin [...]
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kin [...]
What Great Remote Managers Do Differently
“It’s like learning to drive on the wrong side of the road,” exclaimed Larry wh [...]
Shift customer service from a cost center to a growth engine
There’s an old saying when something you value changes and no longer brings you [...]