Motivating People Starts with Building Emotional Connections
Thousands of years ago, Aristotle identified pathos as a critical element in co [...]
Customer service teams are a brand’s best ambassadors
Immediate response times, knowledgeable help, access across channels – customer [...]
CX + EX: The Formula for a Customer-Obsessed Culture – cmswire
Brands seeking to build a customer-obsessed culture need to focus on more than [...]
6 Customer Service Experience Trends to Watch in 2022
As customer expectations continue to evolve, customer service trends are adaptin [...]
The Verdict Is In: Customer Service Isn’t Human Enough
Since the pandemic first began, consumer demand for heightened levels of custome [...]
Six customer experience pitfalls to avoid | McKinsey
Six customer experience pitfalls to avoid To successfully enhance custome [...]
New Report: Only 12 Percent of Employees Are Fully Productive at Work (The Reasons Why May Surprise You)
Since the pandemic, millions of people have adjusted to their own homes becoming [...]
Actions leaders can take to ensure they’re not spreading bad vibes
When I think about emotional contagion, I think about yawning. There–you just ya [...]
15 Stats About Post-Covid Customer Service
The pandemic threw customer service into the spotlight, even as the industry fac [...]
CX trends for 2022: Comfort, creativity, convergence, change
What can customer experience teams expect in the year ahead? It's not just more [...]