Biggest Pitfalls with Customer Service AI ..And How to Avoid Them
Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]
Happy Employees Create Happy Customers
"Studies confirm that employee happiness correlates with employee efficiency, cr [...]
How To Reinvent Yourself Even If You Feel You Can’t
.entry-meta We want it badly. To turn our lives around and become the person we [...]
Finding the right balance between human and digital interactions
.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital [...]
16 Tips For Boosting Customer Satisfaction With Happier Employees
A great company culture trickles down through the entire organization, keeping e [...]
12 Golden Rules for Customer Experience Strategy
Each and every company is, of course, different, but there are some essential in [...]
Top 27 Customer Experience Statistics to Know in 2021
The COVID-19 pandemic has shaken the world economy in a variety of ways. For one [...]
The Secret of Adaptable Organizations Is Trust
In the last year, many companies have been pushed to the limits of their capabil [...]
Burnout, stress and anxiety hit the world’s workers
The intensity of work since the start of the pandemic pushed Sarah “close to a b [...]
5 Tips for a Thriving Company Culture
Given the uncertainty businesses face in 2021 as the COVID-19 pandemic co [...]