The Power of Having One Persistent Customer Conversation
Today’s path to purchase is designed by the customer. As more touchpoints become [...]
Framework for CX Transformation: How to Operationalize CX at Scale
CX transformation is the transformation of an organization’s values, structures, [...]
Self-Service Technology Becomes Top Priority For Contact Centers
In the current global environment, lacking well-performing self-service technolo [...]
25 Call Center Technology Trends to Watch in 2021
Throughout 2020, many new trends arose and call center solutions continued to ev [...]
Biggest Pitfalls with Customer Service AI ..And How to Avoid Them
Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]
Finding the right balance between human and digital interactions
.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital [...]
6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In pa [...]
AI and Top CX Trends 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, an [...]
What it Takes to Build Customer Loyalty Online
The shift from face-to-face interactions and relationships to digital interactio [...]
6 Ways to Create a Culture of Innovation in a Virtual World
Companies like Facebook, Twitter, Box, Slack, and Salesforce all say that employ [...]