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Framework for CX Transformation: How to Operationalize CX at Scale
Framework for CX Transformation: How to Operationalize CX at Scale

Framework for CX Transformation: How to Operationalize CX at Scale

By Kim Salazar | Nielsen Norman Group|April 8th, 2021|Categories: Customer Experience, Technology|Tags: Customer Experience, customer experience program, customer journeys, CX, cx program, CX transformation, omnichannel|

CX transformation is the transformation of an organization’s values, structures, [...]