Technology + Innovation: Building the superhuman agent | McKinsey
Researchers, academics, and innovative organizations have produced a seem [...]
Vision 2025: Hyperpersonalized care and ‘care of one’ | McKinsey
As the traditional call center has evolved into a contact center, compani [...]
The Role of AI in Customer Experience – Pointillist
by Will Thiel “By 2025, as many as 95 percent of all customer interactions will [...]
AI and the Next Generation of Omnichannel Engagement
AI and the Next Generation of Omnichannel Engagement Technology has transformed [...]
Why “Move Fast and Break Things” Doesn’t Work Anymore
Executive Summary Over the next few decades, agility will not come from s [...]
Gartner Top 10 Proven Technology Trends to Follow In 2020
Gartner Top 10 Proven Technology Trends to Follow In 2020 During the Gart [...]
The difference between chat and messaging
The difference between chat and messaging It’s no longer surprising that [...]
Top 80 Stats About A Future Customer Experience Shaped By Technology
Technology is the future of customer experience. The companies best prepared to [...]
3 Ways Artificial Intelligence Is Transforming Customer Experience
Artificial intelligence (AI) is here. The technology is already making an impact [...]
How to Humanize your Digital Customer Experience
The landscape of marketing has changed dramatically where the customer expects s [...]