VoC and AI: Revolutionizing Customer Insights
AI significantly amplifies the effectiveness of VoC strategies. The Gist Voice of Customer amplifi [...]
Loyalty Starts with Strong CX
Although inflation has shown signs of slowing down, consumers are still making careful purchasing [...]
How to Optimize the Customer Experience Journey for Success
Perfecting the customer experience requires a deep knowledge of the path your customers take, from [...]
The Post-Pandemic Customer: More Demanding, Harder on Employees
Today’s organizations are rapidly transforming in response to economic forecasts and changing expe [...]
23+ Customer Experience (CX) Statistics For 2024
“The customer is always right” is a time-honored mantra in the customer service world. Today, cust [...]
Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Technological efficiency [...]
Is Your AI-First Strategy Causing More Problems Than It’s Solving?
From technology giants like Google to major management consultants like McKinsey, a rapidly growin [...]
What are CEOs thinking about AI in customer service?
SPONSORED CONTENT BY - IBM Generative AI is reshaping business and society, promptin [...]
What do customers want from contact centers
Customer care leaders are facing their greatest challenge in decades. They must prepare their orga [...]
How a Strong Customer Experience Drives Business Growth
It’s not hard to connect the customer experience to business growth. After all, each of us plays t [...]
Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is taking place, givi [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providing efficient, low-ef [...]
