What do customers want from contact centers What do customers want from contact centers What do customers want from contact centers By Eric Buesing, Maximilian Haug, Subhrajyoti Mukhopadhyay, Julian Raabe, Vivian Lai, Paul Hurst|March 18th, 2024|Categories: Customer Experience, Technology|Tags: AI, csat, customer care, customer engagement, Customer Experience, Customer Service, custserv, CX, Leadership, Success| Customer care leaders are facing their greatest challenge in decades. They must [...]
