12 Golden Rules for Customer Experience Strategy
Each and every company is, of course, different, but there are some essential ingredients that, if [...]
Top 27 Customer Experience Statistics to Know in 2021
The COVID-19 pandemic has shaken the world economy in a variety of ways. For one, it has significan [...]
The ICMI Top 25 Thought Leaders of 2021
Once again, ICMI has compiled a list of the top thought leaders to follow on social media. We asked [...]
3 Ways to Rethink Next-Gen Customer Experiences
Digital options have been crucial for consumers to continue the activities of daily life under lock [...]
6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In particular, they had [...]
AI and Top CX Trends 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts described a [...]
Linking the Employee and Customer Experience
Pundits and CEOs have long debated the relative merits of whether to focus primarily on the Custome [...]
What it Takes to Build Customer Loyalty Online
The shift from face-to-face interactions and relationships to digital interactions has been trendin [...]
5 Experiences That Define Strong Customer Service
Customer expectations are actions and types of behavior that people anticipate when dealing with a [...]
37 Powerful Customer Experience Statistics to Know in 2021
It wasn’t too long ago when every business claimed that the key to winning customers was in the qua [...]
New Study Finds 3 Top Priorities For CX Leaders
Since the pandemic began, Net Promoter Scores have collapsed across all 20 industries benchmarked b [...]
