Finding the right balance between human and digital interactions
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6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In pa [...]
AI and Top CX Trends 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, an [...]
The Role of AI in Customer Experience – Pointillist
by Will Thiel “By 2025, as many as 95 percent of all customer interactions will [...]
AI and the Next Generation of Omnichannel Engagement
AI and the Next Generation of Omnichannel Engagement Technology has transformed [...]
Gartner Top 10 Proven Technology Trends to Follow In 2020
Gartner Top 10 Proven Technology Trends to Follow In 2020 During the Gart [...]
The difference between chat and messaging
The difference between chat and messaging It’s no longer surprising that [...]
Top 80 Stats About A Future Customer Experience Shaped By Technology
Technology is the future of customer experience. The companies best prepared to [...]
A Successful Customer Experience Strategy Means Keeping it Consistent
A Successful Customer Experience Strategy Means Keeping it Consistent Sam travel [...]
3 Ways Artificial Intelligence Is Transforming Customer Experience
Artificial intelligence (AI) is here. The technology is already making an impact [...]