category: customer experience

VoC and AI: Revolutionizing Customer Insights
VoC and AI: Revolutionizing Customer Insights

VoC and AI: Revolutionizing Customer Insights

By Scott Clark | CMSWire|April 23rd, 2024|Categories: Customer Experience, Technology|Tags: AI, AI and machine learning, Artificial Intelligence, category: customer experience, csat, customer engagement, Customer Experience, customer feedback, Customer Service, custserv, CX, type: feature, VoC, Voice of the Customer|

AI significantly amplifies the effectiveness of VoC strategies. The Gist Voice [...]

Mastering Omnichannel Customer Service in 2024
Mastering Omnichannel Customer Service in 2024

Mastering Omnichannel Customer Service in 2024

By Michael Podolsky - CMS Wire|March 26th, 2024|Categories: Customer Experience|Tags: AI, Artificial Intelligence, category: customer experience, csat, customer engagement, Customer Experience, Customer Service, customer support and service, custserv, CX, cxm, Leadership, omnichannel, omnichannel customer experience, self service, Success|

Building bridges to the consumer through multi-channel support. The Gist Techno [...]