Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providin [...]
U.S. Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return
Fast on the heels of its recently published global report, relati [...]
ICMI’s Top 25 Thought Leaders for 2023
Each year, we ask the contact center community to nominate their choices for th [...]
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kin [...]
Shift customer service from a cost center to a growth engine
There’s an old saying when something you value changes and no longer brings you [...]
Customers are Demanding Better Mobile Experiences
Customers are Demanding Better In-App Support: Is Your Company Ready? By Eric V [...]
What Is Your Service Achilles Heel?
The Fall of Achilles, Photo by Heritage Art/Heritage Images via Getty Images) H [...]
What is customer service? Ultimate guide
The definition of customer service Customer service is the act of supporting an [...]
5 Emerging Customer Experience Trends Your Brand Should Know
The demand for an excellent customer experience is increasing as new technologi [...]
Customer service teams are a brand’s best ambassadors
Immediate response times, knowledgeable help, access across channels – customer [...]